Welcome to Capkit.in. This page explains the terms and conditions related to Cash on Delivery (COD) orders placed on our website.
Cash on Delivery Available Above ₹999
Capkit.in provides Cash on Delivery (COD) service for eligible customers and serviceable locations across India.
To maintain secure operations ,COD is available only for orders above ₹999.
1. COD Eligibility
Cash on Delivery is applicable only when:
- Order value is above ₹999
- Delivery location is serviceable for COD
- Products are eligible for COD
- Order passes verification checks
Capkit.in reserves the right to disable COD for certain products, users, or locations.
2. COD Verification Process
For security purposes, COD orders may require:
- OTP verification
- Phone call confirmation
- Address verification
Orders may be cancelled automatically if:
- Customer is unreachable
- Incorrect details are provided
- Verification fails
3. COD Charges
Additional COD handling charges may apply depending on:
- Order value
- Courier partner
- Delivery location
Applicable charges, if any, will be shown during checkout.
4. Fake & Refused Orders
Customers are requested to place COD orders only if they genuinely intend to accept delivery.
Repeated:
- Fake orders
- Delivery refusals
- Non-responsive behavior
may result in:
- COD restriction
- Account suspension
- Prepaid-only ordering access
Capkit.in reserves the right to reject suspicious COD orders.
5. Delivery Guidelines
Courier partners may attempt delivery multiple times.
Customers should:
- Keep phone reachable
- Provide accurate address details
- Accept delivery within courier timelines
Incorrect address or unavailable customers may lead to order cancellation.
6. Opening Package Before Payment
Most courier services do not allow opening packages before payment.
Customers are strongly advised to:
- Record an unboxing video
- Check package condition immediately after delivery
This helps in processing damage or missing item claims smoothly.
7. Non-Serviceable Locations
COD may not be available in:
- Remote locations
- Restricted delivery areas
- Certain PIN codes
In such cases, prepaid payment options will be available.
8. Refunds for COD Orders
Refunds for COD orders are processed through:
- Bank Transfer
- UPI
- Store Wallet/Credit
Cash refunds are not provided directly.
Refund timelines may vary depending on verification and banking processes.
9. Right to Cancel COD Orders
Capkit.in reserves the right to:
- Cancel suspicious orders
- Reject high-risk COD requests
- Request advance payment for expensive or bulky products
without prior notice.
10. Contact Us
For COD-related queries or support, please contact us through: