Welcome to Capkit.in. This Cancellation Policy explains the terms related to cancelling orders placed on our website.
By placing an order on Capkit.in, you agree to the cancellation terms mentioned below.
Order Cancellation Policy
Capkit.in is an electronics and robotics components store dealing with sensitive electronic products including ICs, SMD components, sensors, modules, stabilizer spare parts, audio components, speakers, DIY kits, and related electronics items.
As electronic products are packed and shipped quickly with secure handling, cancellation requests are allowed only before shipment.
1. Cancellation Before Shipment
Customers may request cancellation only if the order has not been shipped or handed over to the courier partner.
Cancellation approval depends on:
- Order processing status
- Packaging status
- Dispatch confirmation
Capkit.in reserves the right to approve or reject cancellation requests before shipment.
2. No Cancellation After Shipping
Once the order has been shipped or dispatched from our warehouse, cancellation is strictly not allowed under any circumstances.
This policy applies to:
- Prepaid orders
- Cash on Delivery (COD) orders
- Partial cancellations after dispatch
Customers are requested to verify:
- Product details
- Quantity
- Address
- Contact number
carefully before placing the order.
3. Refusing Delivery After Shipment
Customers are not permitted to refuse delivery after the order has been shipped.
Refused or fake delivery attempts may result in:
- Permanent COD restriction
- Account suspension
- Blocking of future orders
- Additional shipping or handling charges
Capkit.in reserves the right to take action against fraudulent or abusive ordering behavior.
4. Return & Refund After Delivery
If a customer receives:
- Wrong product
- Damaged item
- Defective product
they may contact us according to our Return & Refund Policy.
Cancellation after shipment is not considered a return request.
5. Customized & Special Orders
Customized, bulk, imported, or specially procured products cannot be cancelled once order processing has started.
6. Cancellation by Capkit.in
Capkit.in reserves the right to cancel any order due to:
- Stock unavailability
- Technical errors
- Pricing mistakes
- Suspicious transactions
- Payment verification failure
Eligible refunds will be processed accordingly.
7. Refund for Approved Cancellations
If a cancellation request is approved before shipment, refunds may be processed through:
- Original payment method
- UPI
- Bank transfer
- Store wallet/credit
Refund processing time may vary depending on payment providers and banks.
8. Fraud Prevention Policy
To maintain smooth operations and prevent losses, Capkit.in actively monitors:
- Fake orders
- Repeated cancellations
- COD misuse
- Delivery refusal behavior
Accounts involved in suspicious activities may be restricted permanently.
9. Contact Us
For order-related assistance, please contact us through: