Return & Refund Policy

Welcome to Capkit.in. Customer satisfaction is important to us. This Return & Refund Policy explains the terms and conditions for returns, replacements, cancellations, refunds, and damaged or defective products purchased from our website.

By placing an order on Capkit.in, you agree to the terms mentioned below.

Return & Refund Policy

Capkit.in is an electronics components and robotics store dealing in sensitive electronic products such as ICs, SMD components, microcontroller modules, sensors, stabilizer spare parts, audio components, speakers, DIY electronics kits, and related accessories.

Due to the technical and fragile nature of electronic products, all return and refund requests are subject to inspection and verification.

1. Eligibility for Return or Replacement

You may request a return or replacement if:

  • You received a wrong product
  • You received a damaged product
  • The item is physically defective upon delivery
  • The product is missing parts or accessories
  • The item received does not match the product description

To be eligible:

  • The request must be raised within 48 hours of delivery
  • The product must be unused and in original condition
  • Original packaging, labels, manuals, and accessories must be available
  • Unboxing video or clear photos may be required for verification

2. Non-Returnable & Non-Refundable Products

The following products are generally not eligible for return or refund unless received damaged or incorrect:

Electronic Components

  • ICs and semiconductor devices
  • SMD components
  • Microcontrollers
  • Sensors
  • Transistors
  • MOSFETs
  • Relays
  • Diodes
  • Capacitors and resistors

Consumable or Sensitive Products

  • Soldering items
  • Batteries
  • Heat-sensitive components
  • Customized or modified items

Products Damaged Due To

  • Improper handling
  • Wrong wiring or reverse polarity
  • Over-voltage or short circuit
  • Physical damage after delivery
  • Water or burn damage
  • Improper installation

Products showing signs of use, soldering, tampering, or modification will not qualify for return or refund.

3. DOA (Dead on Arrival) Products

If a product is found non-functional immediately after delivery:

  • Contact us within 48 hours
  • Share order details, images, and testing video if requested
  • Technical verification may be required before approval

After inspection, we may provide:

  • Replacement
  • Store credit
  • Refund (if replacement unavailable)

4. Return Process

To request a return or replacement:

  1. Contact our support team through Capkit.in
  2. Provide:
    • Order Number
    • Product Images
    • Issue Description
    • Unboxing Video (if applicable)
  3. Our team will review the request
  4. Approved returns will receive return instructions

Do not return products without approval.

5. Refund Policy

Refunds are processed only after inspection and approval of returned products.

Refunds may be issued through:

  • Original payment method
  • UPI transfer
  • Store wallet/credit
  • Bank transfer (where applicable)

Refund processing time:

  • Usually within 5–10 business days
  • Bank/payment gateway delays may vary

Shipping charges and COD charges are generally non-refundable unless the mistake was from our side.

6. Replacement Policy

If replacement is approved:

  • Replacement product will be shipped after verification
  • If the same item is unavailable, alternative options or refund/store credit may be offered

Capkit.in reserves the right to deny replacement if the returned product fails quality inspection.

7. Order Cancellation Policy

Orders can be cancelled before shipment.

Once an order is shipped:

  • Cancellation may not be possible
  • Return policy will apply instead

Capkit.in reserves the right to cancel orders due to:

  • Stock unavailability
  • Pricing errors
  • Suspicious transactions
  • Technical issues

In such cases, full refund will be initiated.

8. Shipping Damage Claims

If the package appears damaged during delivery:

  • Record an unboxing video
  • Take clear package photos
  • Contact us immediately within 24–48 hours

Claims without proof may not be accepted.

9. Warranty Disclaimer

Most electronic components sold on Capkit.in are intended for:

  • DIY projects
  • Educational use
  • Research & development
  • Prototyping
  • Repair work

Unless explicitly mentioned, products may not carry manufacturer warranty.

Testing conditions may vary depending on user applications, wiring methods, power supply conditions, and technical knowledge.

10. Limitation of Liability

Capkit.in shall not be held responsible for:

  • Indirect or consequential damages
  • Circuit/project failure
  • Data loss
  • Damage caused by incorrect usage
  • Technical incompatibility
  • Installation errors

Users are advised to verify specifications and compatibility before purchase.

11. Fraud Prevention

For security purposes:

  • We may request identity or verification documents in suspicious cases
  • Repeated false claims may lead to account restriction
  • Fraudulent return activities may be reported to authorities

12. Contact Us

For any return, refund, or replacement assistance, contact us through:

🌐 Capkit.in

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